Student Education Relief Processing Services is committed to providing transparent information regarding our document processing and administrative support services. We strive to provide professional assistance, clear communication, and a positive client experience throughout the service process.

This Refund Policy explains the general circumstances under which refund requests may be reviewed. Any refund determination will be based on the terms of the applicable service agreement, the services requested, the services performed, and the specific facts and circumstances of each individual situation.

To assist with the timely processing of requested services, clients are responsible for providing accurate, complete, and current information and documents requested by Student Education Relief Processing Services. Clients should promptly respond to communications and provide information necessary for document preparation and administrative support.

Failure to provide required information, inaccurate information, incomplete documentation, inability to verify provided information, or failure to respond to reasonable requests may affect the ability to complete requested services and may impact refund eligibility, subject to the terms of the applicable service agreement.

A client may request a refund review if they believe that the services purchased were not provided in accordance with the applicable service agreement.

Refund requests are evaluated on a case-by-case basis. Consideration may include, but is not limited to:

• The services agreed upon and purchased;
• The status of services performed;
• Documentation provided by the client;
• Communications between the client and Student Education Relief Processing Services;
• Any applicable terms and conditions agreed to by the client.

Refunds are not based on the approval, denial, timing, or outcome of any loan program, repayment plan, consolidation request, forgiveness program, or other decision made by a third party.

Fees paid to Student Education Relief Processing Services are for document processing, administrative assistance, and related support services provided to the client.

Fees may be considered earned when Student Education Relief Processing Services has completed the services described in the applicable service agreement, including document preparation, administrative review, processing assistance, or other agreed-upon services.

Because loan approvals, eligibility determinations, repayment terms, and program decisions are controlled by third parties, including government agencies, lenders, and loan servicers, Student Education Relief Processing Services does not guarantee any specific result, approval, savings, forgiveness, repayment amount, or program acceptance.

Student Education Relief Processing Services does not make decisions regarding:

• Loan approval or denial;
• Eligibility for government programs;
• Loan forgiveness determinations;
• Repayment plan approval;
• Interest rates or loan terms;
• Processing timelines established by government agencies, lenders, or loan servicers.

All such decisions are made solely by the applicable government agency, lender, loan servicer, or program administrator.

Clients may contact Student Education Relief Processing Services at 888-871-1250 regarding refund questions or concerns.

We will review concerns in good faith and provide a response based on the applicable service agreement, available records, and the circumstances of the request.

Student Education Relief Processing Services is a private document processing and administrative support company. We are not affiliated with, endorsed by, authorized by, or connected to the U.S. Department of Education, any government agency, lender, or loan servicer.

Our services are limited to document processing assistance and administrative support. We do not provide legal, tax, financial, credit repair, or investment advice, and we do not guarantee approval, forgiveness, repayment results, reduced payments, or any specific outcome.